These are the local standards set within this practice for the benefit of our patients. It is our job to give you treatment and advice. Following discussion with you, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent.
We are committed to delivering the highest standards of care at all times and make every effort to achieve this aim. The practice endeavours to treat you with courtesy, whether in the surgery, in your home or on the telephone, You will always be offered the best possible medical and nursing care by suitable qualified people. We constantly monitor our standards and provide a wide range of supportive services and clinics for your benefit. In summary, a list of your rights and responsibilities follows:
- You have the right to dignified and respectful care.
- You have the right to know about and understand your physical condition.
- You have the right to know the identity, professional status and institutional affiliation of anyone treating you.
- You have the right to be informed of all practice rules and regulations governing your conduct as a patient and to understand the procedure for registering a complaint.
- You have the right to any treatment required by your medical condition regardless of your race, creed, sex or ethnicity.
Click here to view Patient Responsibilities.
Care Quality Commission
In April 2013 the CQC (Care Quality Commission) began to monitor all GP practices to ensure there was compliance with regulations. If you have any concerns they can be contacted via:
National Customer Service Centre:
Telephone: 03000 616161
Fax: 03000 616171
Or write to them at:
CQC National Customer Service Centre
We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on a computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team. If you want to discuss anything in confidence with any member of staff there is an interview room for you to use.
Click here to download the practice's confidentiality policy.
The practice is registered with the Information Commissioner under the Data Protection Act (1984 and 1998) as a Data Controller. Requests for information should be submitted in writing for the attention of the practice manager with the patient's signed authorisation included for information to be released.
The practice is committed to a zero tolerance approach to abusive language, behaviour or actions. This includes potential or actual physical violence and verbal abuse to the doctors, practice staff or other persons present on the premises. In the event of an actual or threatened action of violence, we reserve the right to contact the police or a security company. This could result in you being removed from the practice's list and the incident will be recorded on your medical records.
Freedom of Information
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available. This scheme is available from reception, or click here to download the scheme and the information leaflet.