We are happy to accept for consideration constructive comments and suggestions from our patients. Please present your views in writing at reception or use our suggestions box. You can also leave feedback via the NHS Friends and Family Test submission, there are further questions for you to answer and space for comments.
Most NHS care and treatment goes well but sometimes things can go wrong. If you are unhappy with your care or the services you have received, it is important to let us know so that we can improve.
The leaflet below gives you further advice as to how to make a complaint or provide feedback regarding NHS services:
Our staff aim to provide the best possible service to their patients and their families. At times you might not be happy with the service you have received and you may wish to make a formal complaint. In this event, please contact the practice manager on 01922 775139 to make an appointment to see her to discuss your problem. Complaints can also be submitted in writing, via an interpreter (including one competent in the use of British Sign Language) or through a representative. The Practice Complaints Leaflet is available below and our complaints procedure is available to view on request to the practice manager.
Practice Complaints Leaflet
Complaining On Behalf Of Someone Else
Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A note signed by the person concerned will be needed.